Privacy Policy


At E-waste Recycling Authority (ERA) we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently in compliance with the Protection of Personal Information Act (POPIA). This Notice explains how we obtain, use and disclose your personal information and aims to inform you of your rights and how to exercise them. WHO WE ARE In this notice, “we” refers to E-waste Recycling Authority (ERA) in partnership with our technology service provider.


We collect and process your personal information to provide you with access to our services to help us improve our offerings to you and for other purposes explained below. In order for us to do this, you must provide us with the information that we request, failing which we cannot enter into a relationship with you or assist you. We will process personal information for the purposes set out in this notice. You warrant that when you give us personal information about third parties, this information is accurate and correct and you have received their permission to share their personal information with us for the purposes set out in this Privacy Notice or any other related purposes. If you are giving consent on behalf of a person under 18 (a minor), you confirm that you are a competent person and that you have the authority to give their consent on their behalf. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information required for that purpose. We collect information directly from you when you provide us with your personal details, for example when you register as a producer or when you submit enquiries to us or contact us. We have a duty to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading, and updated on a regular basis. To enable this, we will always try to obtain personal information from you directly, and we would appreciate that your personal information is kept up-to-date and accurate. Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information. This includes information about how you logged on and from our website, including your IP address, information about your visit, your device information and how you use our website.


We will use your personal information only for the following purposes:

  • To provide our services to you and to maintain our relationship
  • To register you as a service provider or producer of electronic waste
    To confirm and verify your identity
  • To maintain the accuracy of your personal information
  • To conduct research or, statistical analysis
  • For audit and record-keeping purposes
  • Social responsibility

We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe, or which apply to us, or when it is otherwise allowed by law.


Given our responsibility to disseminate South Africa’s Waste Electronic and Electrical Equipment (WEEE) and Extended Producer Responsibility (EPR) Regulations and related developments, we will also be introducing various initiatives over the next few months. We would like to use your information to keep you informed about these services as well as share notices and engage on pertinent topics with you as they arise. Personal information will therefore be used for communications purposes as well.


We may disclose your personal information to our service providers who are involved in the delivery of services to you as well as government bodies who require this information for compliance purposes. We have agreements in place to ensure that they comply with these privacy terms. We may share your personal information with:

  • Third parties for the purposes listed above
  • For registering you with any government bodies in electronic waste for compliance purposes
  • Our technology service providers for purposes of ensuring that all information related to you is captured on our system

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes; or
  • Where we believe it is necessary to protect our rights

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.

Our security procedures cover:

  • Physical security
  • Computer and network security
  • Access to personal information
  • Secure communications
  • Acceptable usage of personal information
  • Governance and regulatory issues
  • Monitoring access and usage of personal information
  • Investigating and reacting to security incidents

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that the personal information that we are responsible for is kept secure.


We will take all reasonable steps to confirm your identity when you exercise your rights. Access to information
You have the right to request a copy of the personal information we hold about you. To do this, you can contact

Objection to processing

In certain cases, you have the right to object to the processing of your personal information. If you want to object, please contact us at Correction of your information You have the right to ask us to update or correct your personal information. You may do this by contacting us at

Deletion of your information

You agree that we may keep your personal information until we destroy your information based on ERA’s destruction standards. You have the right to ask for the deletion or destruction of your personal information – we will do that unless the law requires us to keep it or if we need it for legitimate business purposes. You may do this by contacting us at

Automated decision making

You agree that we may process your personal information by using automated means (without human intervention in the decision-making process) to make a decision about you or your registration as a service provider or producer and you may query the decision made about you.


Please note that we may amend this notice from time to time. Please check this website periodically to inform yourself of any changes.


If you have questions about this notice or believe we have not adhered to it, or need further information about our privacy practices, please contact us at


You have the right to complain to the Information Regulator, whose contact details are:

Message Us

Registration as an EEE Producer

1. Company Information
Registered Name*
Trade Name
DFFE Producer Registration Number
Registration Number
Country of Registration
Year Established
Physical Address
Address 1*
Address 2*
Postal Code *
Postal Address
Postal Address 2
Postal Code
Address 1
Address 2
Postal Code
Telephone Number
Website Address
Places of Trade/Manufacture
Type of EEE Producer
2. Contact Person/s
Legal Compliance Manager
This person is responsible for the company's regulation/compliance function.
First Name*
Contact Number*
Email Address*
Executive Director/Contract Signatory
This person will sign the ERA NPC Producer contract
First Name*
Contact Number*
Email Address*
Reporting Official
This person will upload/input the Producer's monthly PoM reporting data
First Name*
Contact Number*
Email Address*
Accounting Official
First Name*
Contact Number*
Email Address*
3. Financial Compliance Information
VAT Number*
SDL Number
Tax Number
Financial Year End (month)
4. Current WEEE Recycling
Describe WEEE Management Method(s)*
Please provide a brief summary of how you currently manage your WEEE
WEEE Management Service Provide name
Estimated Annual WEEE Tonnage Processed
Via Service Provider(s)
5. Document Uploads
Proof of Payment*
Maximum file size: 100 MB
SARS Tax Letter of Good Standing*
Maximum file size: 100 MB
Company Registration Certificate*
Maximum file size: 100 MB
BBBEEE Certificate*
Maximum file size: 100 MB
6. Person Completing the Form
Full Name*
Contact Number*
Email Address